📢 Exciting news! All REDBO Premium Services now offer Buy Now Pay Later payment options, providing you with greater flexibility and convenience when listing your property! 👉 Get Now 👈
Refund & Cancellation Policy
Last Updated on August 22, 2024
REDBO’s Rock-Solid Satisfaction Guarantee
At REDBO, we don’t just talk about results—we deliver them. And we stand behind that with a 100% Satisfaction Guarantee. But here’s what that really means for you:
Our No-Nonsense Guarantee:
1. 100% Refund If We Don’t Deliver:
If REDBO fails to deliver your package or service as promised, we’ll refund you 100% of your purchase. But here’s the deal—our services are designed to kick in the moment you make your purchase. From listing prep to marketing activations, we’re already working on your behalf. So, we’re confident you’ll see the value right away.
2. 50% Refund for Non-Active MLS Listings:
If you change your mind or things just don’t work out and your MLS listing never goes live, we’ll return 50% of your package cost. Why only 50%? Because by that point, we’ve already delivered most of what you’ve paid for. Your property has been prepped, your marketing tools have been initiated, and we’ve put in the work. We think that’s more than fair, and we’re confident you’ll agree.
3. Partner Agent Bonus:
If you decide to bring in one of our partner agents, we’ve got your back. Not only will you get a full refund of your pre-purchased flat fee package, but you’ll also score a discounted commission rate. It’s our way of making sure you get the best of both worlds—DIY with expert backup.
4. BUY NOW AND PAY LATER:
At REDBO, we’re committed to delivering exceptional service and value from the moment you choose our Buy Now, Pay Later option. While this flexibility allows you to start your home-selling journey immediately, it also means that all sales are final. This is because key parts of your package—like MLS preparation and marketing setup—are activated as soon as you place your order.
Rest assured, our Rock-Solid Satisfaction Guarantee still stands. If, for any reason, we fail to deliver as promised, we’re here to make it right. While we cannot offer refunds on Buy Now, Pay Later transactions due to how billing works, we’re confident you’ll see the value and results immediately.
We’ve Got You Covered:
Instant Service Activation: When you buy, we deliver. Key parts of your package, like MLS prep and marketing setup, are activated right out of the gate. No waiting, no fuss.
Non-Refundable Deposit: We retain a $50 non-refundable deposit to cover the initial work that kicks in the moment you place your order. It’s our way of making sure we’re both committed.
No Refunds on Active MLS: If you have signed the listing agreement and your listing is live.
No Refunds on Custom Upgrades: Items like yard signs, lockboxes, and premium marketing materials are non-refundable once processed. They’re custom-made to get your property the attention it deserves.